Moderator – Digital Marketing Agency – DM- 183

One Of Leading Digital Marketing Agency Located in Giza – Egypt Looking for Moderator with the below requirements :

● Moderate communities located in social networking sites including Facebook, Twitter, and
other similar social media platforms, adapting methodology where appropriate
● check users profile
● Generate Leads from all lead forms and add each one to the related drive sheet with
double-checking to prevent duplication
● Providing discussion topics, encouraging participants to share
● Remove unrelated or inappropriate content, answer questions, define group boundaries
and rules.
● Review and moderate all user-generated content and user profiles (either pre-, post-, or
reactive moderation) within forums, comments, images, videos, and audio, liaising with the
Legal and Community team where required.
● Manage the banned user process, and track and remove previously banned users
● Maintain the Moderation Guidelines and ensure they are up-to-date
● Service Community Admin accounts, processing emails, and complaints escalating when
necessary
● Produce reports on relevant moderation statistics, issues, and outcomes
● Regularly feedback insights gained from community moderation into the Social Media team
● Monitor all industry and company information and news to anticipate potential issues